Roku setup

[Cdb3]

New Express 4k stick to replace old device. This new device has reset itself 3 times over a couple months. Had to setup and register the device 3 times already. No idea why this continues to happen. 

[RokuDanny-R]

@Cdb3

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Cdb3]

Hello. It is powered from the wall outlet. 

[RokuKariza-D]

@Cdb3

Appreciate the reply.

Please provide here the serial number of the affected Roku device. This can be found in the Settings menu by navigating to Settings > System > About. We'll be able to further assist you from there.

All the best,
Kariza

[Cdb3]

X01600N3LCXC

[RokuKariza-D]

@Cdb3

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

We appreciate your patience and understanding.

All the best,
Kariza