Roku setup

[Lyle]

I just purchased a Roku Premiere and can't get an activation email. Have searched spam and all folders. Have tried this 4 times so far and no email. Please help!

Thank you,
Lyle Foley

[RokuDanny-R]

@Lyle 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[racer]

where find devise set up screen to get a resend?

[RokuDanny-R]

@racer 

Thanks for the post.

Can you please clarify your inquiry?

With more information we will be able to assist you further.

Thanks,
Danny

[Tina72]

How was this issue resolved? I’m having the same issue. 

[Dano1]

Hi Tina,

When the screen asks you to enter your email, you have to click OK on your remote. Only then will the keyboard screen pop up. Then you can type in your email. I hope this helps. It's not real clear with no prompts of how to enter your email. Good luck

DanO

[noreen123]

Brand new roku tv and no email link, 7 hours so far. This is ridiculous. Useless. Will never buy again

[Dano1]

Hello Noreen,

I had the same problem. I had to press OK on my remote to bring up the email link. Then I could type it in. DanO1

[noreen123]

that was not helpful at all, pushing home does nothing, im not getting the email with the activation link, ive restarted,factory reset,restarted my modem, nothing i do is making the email come through

[Tina72]

This is my issue exactly!  I’ve done everything they suggest...reset, factory reset, changed to my hotspot....I’m not getting an email and yes, I’m checking my spam folder and nothing. 🙁