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Level 7

Defective 4K Remote That Keeps Having To Be Reset

We updated to the Roku 4K Streaming Stick and it has been nothing, but a big fat headache!!!! 

We have a 4K TV and it worked better with the regular Roku!

We’ve only had it a year and we followed all the troubleshooting instructions. The last part was to buy a new remote.

What a money making scam!! We also tried the Roku remote app and it only worked for a day. It’s $3.99 per week! 

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Roku Employee
Roku Employee

Re: Defective 4K Remote That Keeps Having To Be Reset


Thanks for the post.

Please be aware that there isn't a cost to using the official Roku mobile app. For more information about how to download the Roku mobile app, visit our Support page here: Install the mobile app

In regards to your Roku device, can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? What specific troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be assist you further.


Danny R.
Roku Forum Moderator
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