Roku setup

[John329]

Although I have Closed Captions properly set in Roku (and the closed captions correctly show on most channels), there are still some channels and shows where the closed captions are not showing even though the television show name clearly shows the CC symbol next to it. Why is that happening? Is there an additional closed captions setting that I'm overlooking? 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @John329.

We understand that you're encountering an issue with the closed captioning that is not showing on your channels. We'd be glad to investigate this for you.

To help us isolate the issue you're currently having, could you provide us with more details about:

• When did this issue first occur?
• Could you please specify what channel is affected?
• What troubleshooting steps have you tried so far? 

In the meantime, you can visit this support article for more troubleshooting: How to enable closed captioning.

Please keep us posted for more updates.

All the best,
Emman

[John329]

Thanks for your reply. 

As I mentioned in my original post, I do have closed captions properly enabled and I do see the closed captions on many Roku Live TV stations. The problem is that there are a number of Roku Live TV stations that still do not display closed captions even though the name of the movie/show carries the CC symbol. As one example, I frequently watch Roku channel 300, Universal Monsters. Although the vast majority of movies on that channel carry the CC symbol, closed captions are never displayed. This has been the case since I had Roku installed on all my televisions. 

[makaiguy]

Some channels do not use the Roku defaults but substitute their own methods of controlling playback related functions -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku.  Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

[John329]

Thanks for the suggestion. I'll give it a try, but I'm not too optimistic.