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KM86
Newbie

Cannot get out of remote pairing screen

Did a reboot on my Roku 4K. Setting up again goes to English then goes to a screen that has emblems of the remote with a five second clock on it. The remote is paired, but cannot get out of that screen.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Cannot get out of remote pairing screen

Hi @KM86,

We're glad you've reached us here at the Roku Community!

To further assess the issue you've been having, could you provide us with the following details:

  • May we know what type of remote you have? Kindly refer to this article on how to identify your remote.
  • Can you send us a photo of the screen you're currently stuck on?
  • Do you see any error codes?

After we've gathered a few more pieces of information, we'll be able to provide an accurate resolution. We're hoping for your response.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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