Forum Discussion
RokuJanadeeK
3 years agoRetired Moderator
Hi KM86,
We're glad you've reached us here at the Roku Community!
To further assess the issue you've been having, could you provide us with the following details:
- May we know what type of remote you have? Kindly refer to this article on how to identify your remote.
- Can you send us a photo of the screen you're currently stuck on?
- Do you see any error codes?
After we've gathered a few more pieces of information, we'll be able to provide an accurate resolution. We're hoping for your response.
Regards,
Janadee