I bought a roku streaming stick 4k, it arrived today, but I haven't been able to use it yet. I'm using the 5GHz wifi connection.
Some device infos:
MODEL: 3820X - Streaming Stick 4K
SOFTWARE VERSION: 11.5.0
INTERNET DOWNLOAD SPEED: 127Mpbs
I configured everything as instructed in the manual. I set up the wifi, added my roku account, added the streaming services I use, everything seemed to be fine, but when I play an episode of a show, or a 4k video on YouTube, it just doesn't play.
Asks me to configure the wifi, says it is disconnected. When checking the connection, the signal is excellent, so I'll try again, but nothing done. The same error occurs, sometimes it restarts by itself.
I've rebooted, already tried factory reset, powered off then on again, I've tried 2.4 GHz connection and have the same issue.
I'm very frustrated because I live in Brazil, this model is not for sale here, I imported it from the US.