Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Blujay57
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

I got that message on the 4th try. The first 3 tries resulted in nothing. ROKU says setup is "Done", but nothing is ever sent to the ROKU TV that I'm trying to activate. "Support" that does nothing but show me other peoples complaints is NOT support. Based on the kind of support I'm finding it is obvious that ROKU does not care!

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

Hi everyone,

We suggest clearing the cookies of your browser to see if that resolves the issue they are experiencing.

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

Mary F.
Roku Community Moderator
0 Kudos
AnnieF
Reel Rookie

Re: Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

I bought a Roku for my second TV. Haven't been able to activate since Mon  22nd. Kind of getting upset. Have no problems w my first Roku I activated 2 years ago.

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

Hi @AnnieF,

Thanks for the post.

Please keep us posted on what you find out.

Thanks,

Mary

Mary F.
Roku Community Moderator
0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Website experiencing a problem when trying to activate a device

Jump to solution

Hi @Rikkisspot,

Thanks for the post.

  • We suggest clearing the cookies of your browser to see if that resolves the issue they are experiencing.
  • We would also recommend taking a look at our Support page for more information regarding how to resolve an issue when activating or linking my Roku streaming device: How to activate or link your Roku® streaming device

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

Mary F.
Roku Community Moderator
0 Kudos
Crystalz0619
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

Hi, were you ever able to activate your roku? I am having this issue going on day 2.

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

Hi @Crystalz0619,

Thanks for getting in contact about the player activation issue.

Please let us know if there's anything else we can help you with.

Thanks,

Mary

Mary F.
Roku Community Moderator
0 Kudos
Crystalz0619
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

Hi. Thank you for getting back to me! I just tried it again and it worked.

0 Kudos
Chelle_233
Newbie

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

@Crystalz0619 Mine is still not working and say it’s down for maintenance. What did you try for it to work? Thanks 

0 Kudos
AnnieF
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

Jump to solution

Eventually after a few days I was able to activate the Roku on 2nd TV. Didn't do anything special. System just came back on. But was several days

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.