Hi @JT241,
Greetings from the Roku Community!
We would like to look at this Roku Ultra 4640x problem you were having more thoroughly. Can you please provide the following information below?
- Could you please specify the password you're referring to? Does it happen when you're attempting to connect to your wireless network, such as when you're entering your Wi-Fi password?
- Are you getting any error messages or codes?
With detailed information, we'll be able to assist you further.
Thanks,
John
John
Roku Community Moderator
