Roku setup

[Taelynnn0]

When I was setting up my Roku on my tv the screen went blank, not Black but blank. The only thing that shows on my screen is the Roku name at the top and the normal background. Does anyone know what to do I’ve reset it, unplugged it multiple times and left it unplugged for almost 2hours and it’s still the same. HELPPP!!!!

[RokuMary-F]

Hi @Taelynnn0,

Welcome to the Roku Community!

We understand that you are facing an issue with your new Roku device. We're sorry for the inconvenience this has caused and We will do our best to assist you with this issue.

We'd like to gather more information about the issue you're running into. 

• Is there a light showing on your device? How are you powering the device?
• Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
• Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
• Have you already tried performing a factory reset on the device to see if you can get past the bouncing Roku logo screen? 

For more information about how to factory reset your Roku device, visit our Support page here: How to system restart or factory reset your Roku streaming device | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary