Activate my Roku account and receive the activation code?

Hi amymay,

Thanks for letting us know.

If you're having trouble receiving an activation code, please try using a different email address. Also, kindly make sure you check the spam messages or other folders. You can also refer to this support article on how to activate or link your Roku streaming device.

We hope this helps.

Regards,

Janadee

Hi MikaJane,

Thanks for the first post to the Roku Community!

We apologize for the inconvenience you experienced receiving the activation code. If you still encounter issues after following the steps in our Support article provided above with RokuERey.

Here are some other things to try are as follows:

• Try a different network, such as a mobile hotspot.
• If you use a web-based email, try checking for the Roku email using a different browser or in incognito or private mode.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

Hi amymay,

Thanks for your first post in the Roku Community!

We are glad you are sharing your concern about having trouble activating your Roku device due to an invalid activation link/code.

Let's see if this will work for you. Kindly follow the step-by-step process below:

How to fix activation issues: 

Keep in mind that the Roku activation link expires 30 minutes after being sent to your email. If you see "Your account activation link expired" or "We can't seem to reach you by Email" when opening the activation link, tap Resend on your Roku device and another email will be sent. After a moment, look in your inbox for a new activation link from Roku. This new link is valid for another 30 minutes.

If your activation link is still not working, return to the activation screen on your Roku device and use the following steps:

1. Press Star on your remote
2. Select Edit email
3. Re-enter or update your email address when prompted
4. Check your email for a new activation link

If you continue to have issues with the activation email, you can get the activation link by scanning a QR code with your phone's camera. To do this, press the Star button on your remote and select Activate with the QR code. Alternatively, select Edit Roku email address and try activating your Roku device with a different email address.

For reference, you can visit our Roku Support article: How to activate or link your Roku streaming device

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie