Roku setup

[cjg]

I have two ROKU TVs in my home. Apple TV loaded just fine on one but I couldn't even find the APPLE TV app on the other ROKU TV via their Search feature. I was told that the ROKU TV that won't show the APPLE app might be old enough that ROKU didn't have a licensing agreement with Apple TV when that set was manufactured. I was told if I purchased a Roku Express 4K that that would solve the issue and deliver APPLE TV to the Bedroom TV.

NO SUCH LUCK.

Am I doing something wrong? Or did Roku steer me wrong when they told me to buy the Express 4K to make sure I can receive APPLE TV?  $40 down the toilet? And ROKU refuses to have one of their Customer Service people contact me to solve the issue!

[Tivoburkee]

Where are you located? Location might be the reason or age of the Roku. Roku has no say in what models of Roku get Apple app, it's all Apple. 

[cjg]

I’m in Los Angeles County., California. Apple certainly is offered here as my den TV has the Apple TV app. Works perfectly.

[renojim]

What's the Roku model number displayed under Settings->System->About?  I'm not sure if this list is still up to date, but does the model number appear on it?

How to use the Apple TV channel on your Roku® streaming device | Official Roku Support