Roku mobile app

[TheBig_D]

What is going on? At first I see a huge mobile ad banner at the bottom of the Roku App in the device tab. Then, I sign in and now there’s a giant white bar at the top that gets larger when you scroll. 

[RokuRiamie-D]

Hi @TheBig_D,

Thanks for your first post in the Roku Community!

We are glad you are here sharing about the issue you are having with your Roku mobile app. No worries, we're here to help.

Could you please send us a screenshot from your mobile device so we can examine your situation more closely? Specifically, we would like to see the screen displaying the banner you mentioned in the Roku mobile app. This visual will help us gain clearer insight into the issue at hand.

In the meantime, we suggest you try to uninstall the Roku mobile app on your phone and reinstall it again.

For more details, please visit our Roku Support article: How to sign in to the Roku mobile app

Thank you for your cooperation, we look forward to your response.

Regards,
Riamie

[TheBig_D]

Took me a while on how to post a pic. I have discovered that mobile site doesn't give you that option. You can see the giant white bar at the top of the screen. It gets bigger if I scroll through the devices.  Also, it is almost impossible to see on this site with a white background....

[RokuRiamie-D]

Hi @TheBig_D,

Thanks for the response.

It seems like the photo that you sent was unable to view. Please refer to this link to insert an image on your post: How do I insert an image in a post?

We look forward to your response.

Regards,
Riamie

[TheBig_D]

Thank you, but I understand how to upload pictures to a forum. I don't know what the problem was. But when I clicked on insert photo the screen to simply upload a photo was not popping up. Instead, it was the Insert link option. I thought it was a little weird that the photo upload would be that complex. I am reuploading the photo as the photo button is now working as intended. 

[RokuRiamie-D]

Hi @TheBig_D,

Thanks for the response!

Thank you for sending the requested photo. We appreciate your cooperation.

We would like to follow up and ask if you have had the chance to try the troubleshooting steps we previously suggested. If you have carried out those steps and are still experiencing the issue, please try the following:

1. Try to restart the internet connection of your phone.
2. Restart your mobile device.
3. Please consider using a different mobile device to download the Roku mobile app.
4. After installing the app, log in using the same Roku account credentials you currently use. This will help us determine if the problem continues to occur on another device.

We recommend you try these troubleshooting steps, and please let us know if the issue persists.

Regard,
Riamie

[TheBig_D]

1 & 2 are the same: Restarted device nothing changed.

3. I downloaded the Roku app on an android phone to test, the white bar is absent. 

4. See number 3. 

[RokuRiamie-D]

Hi @TheBig_D,

Thanks for the update and for trying the suggested troubleshooting steps.

We would like to coordinate this with our Roku-appropriate team, so would like to have the following details:

• Your mobile phone brand and version
• The version of your Roku mobile app

Providing these details will help us to investigate the issue further. We look forward to your response.

Regards,
Riamie