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ctech6837's avatar
ctech6837
Newbie
3 years ago

Roku Mobile Version 9.3.1 won't run on my iphone

Starting 2 days ago when my iphone automatically installed Roku Mobile Version 9.3.1 I can no longer use the Roku Mobile app.

I click the icon and the app just hangs on the main loading screen, never getting beyond the purple loading screen

I have an iphone XR, iOS 16.4.1.

I've uninstalled the roku app, rebooted, and reinstalled. The problem came back with 15 minutes.

The app is no longer usable and I'd love to let Roku support know that 9.3.1 is broken on my phone.

Any ideas on how to install the old version?

Crash
iOS
mobile app

4 Replies

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  • TVjunkee's avatar
    TVjunkee
    Reel Rookie
    3 years ago

    I have not been able to use the Roku Remote app on my phone for 5 days now. I have cleared the cache, uninstalled then re-installed and it still does not work. I get the purple home screen for 2 seconds then it shuts down. Getting extremely frustrated with this issue.

    I'm on a Galaxy S22 Ultra, running Android 13 One UI 5.1

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    Hi! ctech6837 TVjunkee,

    Thanks for reaching out to the Roku Community!

    Please try updating the device's OS to see if it fixes the issue.

    Manually checking for updates

    Follow the instructions below to manually check for software and channel updates.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System
    4. Select System Update
    • Note: The System Update screen displays the current software and build version, along with the date and time of the latest update.
    • Select Check Now to manually check for updates.

    If there is new software available or there are updates for your channels, then your Roku device will download and install them automatically, and once completed, your Roku device will reboot.

    Please feel free to let us know if you need any additional assistance! If you are still running into an error, please confirm what country you're in.

    Best regards,

    Arjiemar

    • TVjunkee's avatar
      TVjunkee
      Reel Rookie
      3 years ago

      Thank you, but my issue is with the Roku Remote APP, not the Roku Remote. My phone OS is up to date. The APP is up to date. The cache is cleared, uninstalled then re-installed. It stopped working after the last APP update on May 20th. I use the app mainly for the private listening mode at night. I am in the United States. 

      Thanks