Forum Discussion

ctech6837's avatar
ctech6837
Newbie
3 years ago

Roku Mobile Version 9.3.1 won't run on my iphone

Starting 2 days ago when my iphone automatically installed Roku Mobile Version 9.3.1 I can no longer use the Roku Mobile app. I click the icon and the app just hangs on the main loading screen, nev...
Crash
iOS
mobile app
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

Hi! ctech6837 TVjunkee,

Thanks for reaching out to the Roku Community!

Please try updating the device's OS to see if it fixes the issue.

Manually checking for updates

Follow the instructions below to manually check for software and channel updates.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System
  4. Select System Update
  • Note: The System Update screen displays the current software and build version, along with the date and time of the latest update.
  • Select Check Now to manually check for updates.

If there is new software available or there are updates for your channels, then your Roku device will download and install them automatically, and once completed, your Roku device will reboot.

Please feel free to let us know if you need any additional assistance! If you are still running into an error, please confirm what country you're in.

Best regards,

Arjiemar

TVjunkee's avatar
TVjunkee
Reel Rookie
3 years ago

Thank you, but my issue is with the Roku Remote APP, not the Roku Remote. My phone OS is up to date. The APP is up to date. The cache is cleared, uninstalled then re-installed. It stopped working after the last APP update on May 20th. I use the app mainly for the private listening mode at night. I am in the United States. 

Thanks