Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Roku Android App freezes when Bluetooth is in use for private listening

I am using

  • Roku Ultra 4640X, ver 12.5.5 build 4174-29
  • Roku Android app ver. 10.0.3.3107844
  • Pixel 6a with Android 14 updated to Feb. 5, 2024

I can use private listening with wired earphones plugged into the remote. Very consistent and reliable.

I can use private listening with a wired earphone plugged into the Pixel 6a via a USB adapter, using the Roku Android app. Also consistent and reliable.

But if I try to listen using the Pixel 6A, the Roku Android app, and a Bluetooth earphone, the Roku app freezes. If I kill and restart the app, I can sometimes get it to work by "forgetting" and reconnecting the Roku device, then starting private listening. But I can find no combination of steps that makes it work reliably.

Thanks for any help or advice,

Dan

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