Roku mobile app

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PaulZ
Reel Rookie

Private listening/headphone mode glitch

This is on Android.  Since last App upgrade the private listening mode glitches and toggles itself on and off.  This is on six different Roku devices so definitely and issue with the app.  Is this being worked on to fix?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Private listening/headphone mode glitch

Hi, @PaulZ.

Excited to have you join us here at the Roku Community!

Thanks for reporting this issue directly to us. We understand that dealing with this issue can be annoying, and we'd like to help. 

Let's start with basic troubleshooting!

  • You can try uninstalling the app and then reinstalling it to see if its performance changes. 
  • Sign out and then sign back into the app. 
  • Check for any available updates on the app to make sure that it is on the latest version. 

If none of these are working, please let us know so we can dig a bit deeper into it. 

Best,
Emman

Emmanuel-D.
Roku Community Moderator
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