Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Breezy13
Reel Rookie

Re: Private Listening keeps disconnecting

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I’m literally the only person awake in my home right now. No other devices are on. Private listening keeps dropping mid sentence. I’m trying not to wake anyone up with the sound of the tv. I’m not switching apps, this is a mess. I have been dealing with this for a year now.  It’s not the wifi, not the power source it’s inconsistency with the app. 

ShoNuffHarlem
Binge Watcher

Re: Private Listening keeps disconnecting

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I don't understand the solution is posted are you saying the solution didn't work for you? 

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SteveinDenver
Reel Rookie

Re: Private Listening keeps disconnecting

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I’ve never been able to fix the solution myself. I’ve tried the countless recommendations that others have said fixed it and nothings ever worked for me. I’ve pretty much given up on the private listening issue. Roku drastically needs to fix this problem but they won’t.

Robzabrown
Newbie

Re: Private Listening keeps disconnecting

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So I seem to have fixed it on my phone. In Roku app settings I disabled Private Listening. Then went into Adjust Audio Delay. Kept the phone pointed at the screen for a while….didn’t seem to be doing anything so I closed it…..reenabled Private Listening and can you believe it….stays connected. Non idea….but thank f!

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stephs
Newbie

Re: Private Listening keeps disconnecting

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I’ve been having the same issue (not just when casting) and through some trial and error, I realized that private listening would disconnect whenever I lifted the wrist I wore my Apple Watch on. I usually have the “wake on wrist raise” function on, so when I lifted my wrist, my watch screen would turn on and disrupt the connection somehow, I guess since it’s connected to my phone via Bluetooth. If none of the other solutions work for you and you have an Apple Watch, try turning off “wake on wrist raise” in the settings on your watch. I hope this is helpful to someone!

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shoppingdocs
Reel Rookie

Re: Private Listening keeps disconnecting

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not sure it that was a typo, but I fixed my by turning notifications on, not 'off'.  Either way thanks for your post it got me on track to fix mine.

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Jbjjc9
Newbie

Re: Private Listening keeps disconnecting

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After trial and error I found 2 things. First I have a router with another router plugged in being used as a bridge. The  TV Ethernet cable was plugged into the router. First solution was I looked and found the TV was set to wired connection, when I set it to wireless connection the private listening worked. Second I plugged the Ethernet cable into the bridge and with the TV set to wired connection it worked. I hope this helps as I found nothing that would help me.

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Cellcubed
Reel Rookie

Re: Private Listening keeps disconnecting

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I found the one and only true solution. Just buy a Roku remote with a headphone jack.

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