Roku mobile app

[MaryGhost92]

I've had tried multiple headphones and earphones. It will connect to my phone and when I click the headphones icon on the app, there's no sound. I have done everything and nothing works

[RokuRiamie-D]

Hi @MaryGhost92,

I noticed in your post that your headphones do not sound when you connect them to your Roku Mobile app during headphone mode. I'll be glad to assist you with this concern.

Let's see if this will work for you. Try uninstalling and installing the Roku Mobile app on your phone again. If that won't help resolve the issue, review the suggestions for the audio issues described below to help troubleshoot.

• Confirm that the volume is not muted or too low to hear.
• When using wired headphones, check that they are firmly plugged in.
• When using Bluetooth headphones for mobile Headphone Mode, confirm that they are paired and connected to your phone.

If audio problems continue, check your network. Because audio for Headphones uses the same wireless network as other devices in your home, it is possible that traffic to/from other devices on the network is impacting the quality of the audio. While using Headphones, make sure no other devices on the wireless network are downloading or streaming music or video.

If you are still having audio problems, try the following:

1. Unplug the power from your Roku device.
2. Restart your router by unplugging the power cable from the router, waiting 10 seconds, and reconnecting.
3. Reconnect the power cable to your Roku device.

For additional details, you can visit our support article: How to resolve an issue with Headphone Mode

Please let us know if these troubleshooting steps help you recover your issue.

Regards,
Riamie