Solving playback issues

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Whitedoggg
Newbie

No Audio while on Roku apps

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While viewing television on the router app I have no volume,  but on regular TV volume works just fine! Again no volume while on roku apps.

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RokuCarly
Community Moderator
Community Moderator

Re: No Audio while on Roku apps

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Welcome and thank you for posting here in the Roku Community, @Whitedoggg!

We appreciate you reaching out for support about the audio on your Roku streaming player and we'd be more than happy to find you the best resolution possible.

In this case, may we first know what specific Roku player is plugged into your TV? Are there any external devices (speaker, soundbar, etc.) connected as well? If so, please let us know the model. 

In the meantime, we suggest trying to plug in your Roku player to a different HDMI port to see if this will make any difference. If the issue persists, try to plug it into a different TV.

Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: No Audio while on Roku apps

Jump to solution

Welcome and thank you for posting here in the Roku Community, @Whitedoggg!

We appreciate you reaching out for support about the audio on your Roku streaming player and we'd be more than happy to find you the best resolution possible.

In this case, may we first know what specific Roku player is plugged into your TV? Are there any external devices (speaker, soundbar, etc.) connected as well? If so, please let us know the model. 

In the meantime, we suggest trying to plug in your Roku player to a different HDMI port to see if this will make any difference. If the issue persists, try to plug it into a different TV.

Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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