Roku mobile app

[KevPilot]

I've been successfully using the Android phone app to control my Roku 4620x device until last night. The outage continues today. I have rebooted both devices and still no luck. After rebooting both, I briefly had connectivity, about 5 minutes, and then the app could no longer find the Roku device. 

About 2 months ago we updated our internet to fiber with 350 mbps both up and down and excellent signal strength. Both devices are on the same wifi network. 

[RokuRiamie-D · Accepted solution]

Hi @KevPilot,

Thanks for posting in the Roku Community!

I will be more than willing to assist you with your issue with the Roku device not connecting to the Roku mobile app.

Let's see if this will work for you.

Restart your Roku device:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network. Also, try to log in and log out to the Roku mobile app. If it does not work, you can try the next steps:
Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

1. Launch the Roku mobile app
2. Tap Devices
3. Tap Get help.
4. Select Connect Manually
5. Enter the IP address of your Roku device and tap CONNECT.

You can also visit our Roku Support article on how to connect your phone to a Roku streaming device with the Roku mobile app.

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

[Markavich]

I’ve tried your recommendation numerous times with no success. I am running a 14 version of the software. Historically I used the app to listen through my earbuds for years. We switched from Frontier to Spectrum and started having issues with the Roku app. For a while I could delete the app, shut off my phone, reboot the phone, download a new app, and had some success in reconnecting. However, that no longer works either. When I try to connect manually, I get the message that there is no device at that IP address. Please advise.