Roku mobile app

[kiwisbrown]

Hello all! I use an Element . Roku Tv at work and I have had the same issue with frame rate/dropping for months and cannot figure it out.

Whenever something is playing media via the HDMI (computer preset on the home page) at 60fps, the stream will slow down and buffer slightly as it just seems like it cannot process it. Tv settings are normal, but even game mode does not solve the issue.

I’ve looked on this subreddit, I’ve looked all over Google, and no one seems to have an answer. Can anyone help? I’ll give an award if this can get resolved. Thank you!

[RokuNimfa-C · Accepted solution]

Hi @kiwisbrown, 

Welcome to the Roku Community. 

We can catch that you are having an issue with the display refresh rate on your Roku TV. Have you tried taking a look here in our Support resources and following the steps to help get reviewed: How to change the display refresh rate to match the native format of each movie, video or TV show

Hope this helps. Keep us posted on how it goes. 


Regards,
Nimfa

[kiwisbrown]

@RokuNimfa-C 

Really thankful to you sir, my issue is solved.

[RokuNimfa-C]

@kiwisbrown

Thank you for getting in touch with us and for letting us know that your issue has been resolved. I would like to take this opportunity to inform you that I am actually a female. Nonetheless, I am glad to hear that our support team was able to assist you in resolving the issue you were experiencing.

If you have any further questions or concerns, please don't hesitate to reach out.


Regards, 
Nimfa