I cannot connect a device to the Roku app on my phone. I enter the IP address manually but the app says the "device was not found at this IP address". I use the app to listen to TV with headphones. The problem started suddenly, it has been working perfectly for some time. Help, I have tried everything, restarting system, restarting my phone, etc.
The Roku app will automatically find all Roku devices on your network as long as some criteria are met.
The Roku app will automatically find all Roku devices on your network as long as some criteria are met.
Did the below answers work for you? I have the same issue and still cannot get my app to connect
Hi @jamonruffles,
Welcome to the Roku Community!
We want to learn more about the issue you've been experiencing with your Roku device using the Roku mobile app to connect.
For us to help you better, we will ask a set of questions to isolate the issue:
For troubleshooting purposes, we recommend connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you will still experience the same issue.
In addition, you can visit our support FAQ for more troubleshooting steps about connecting your phone to a Roku streaming device with the Rok mobile app.
Please keep us posted with the details; we'll await your update.
All the best,
Chel