Roku mobile app

[RokuJanadeeK]

We appreciate this information, @BossyBear.

Could you also provide us with the Roku device's requested details, such as:

• Roku device model, serial number, device ID, and current OS version. (This can all be found in Settings > System > About.)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Ensuring complete and precise details would help our team assess and investigate this issue further. We'll be anticipating your response.

All the best,
Janadee

[BossyBear]

I have three. A Roku Ultra and two TCL Roku TVs.

Since some tablets work and older android works, I don't see how this matters.

But if you want the devices they are are in my Roku account under the same email as the one I am using here.

[RokuJanadeeK]

We appreciate the follow-up, @BossyBear.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

[Crazylola47]

I’m having trouble as well. I tried deleting app and reinstalling but all I get is a black screen that says something went wrong loading this page, use the remote control, retry or go to support page for any outages. 

[RokuEuniceL]

Hi @Crazylola47,

Greetings from the Roku Community!

We understand you're also having problems accessing your Roku mobile app. We would be happy to look further into this issue, but we need more details. Please provide us with the following information:

• Roku device model, serial number, device ID, and current OS version. (This can all be found in Settings > System > About.)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Mobile phone or tablet OS version, model, and app version.

Once we have this information, we will be able to investigate further.

Best regards,
Eunice

[crk1918]

Using the latest app, still having issues today, which makes me believe most likely will be the account issue since I tried many Android still not avail.

If we still think it is the device issue, someone can get an Android phone model that works for them, I can try it for my account.

I did the Wireshark capture, it did resolve the DNS and HTTPS address correctly.