Roku mobile app

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nusaka
Newbie

Can't connect to Roku device on mobile app

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I'm having trouble connecting my brand new roku device to the mobile app. I suspect the issue comes from the fact I am using a mobile hotspot off my phone.

I tried using the connect manually option with using the IP address off the device but it says that device doesn't exist on that IP (I triple checked that I typed everything correctly).

I also tried all the basic fixes like restarting and unplugging the roku device, uninstalling the app, etc.

I read a few posts here from several years ago talking about the same issue with noone knowing any tips on how to fix it but I'm hoping someone found a solution by now.

I tried to get help from support but I don't think they were getting it. They kept telling me to just try using a different WiFi network

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renojim
Community Streaming Expert

Re: Can't connect to Roku device on mobile app

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I don't think it can be fixed.  If your Roku is connected to your phone's hotspot then there isn't a way for the mobile app to connect back to the Roku device.  If you have another phone/tablet that you can connect to the phone's hotspot at the same time then you can run the app on that device.

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1 REPLY 1
renojim
Community Streaming Expert

Re: Can't connect to Roku device on mobile app

Jump to solution

I don't think it can be fixed.  If your Roku is connected to your phone's hotspot then there isn't a way for the mobile app to connect back to the Roku device.  If you have another phone/tablet that you can connect to the phone's hotspot at the same time then you can run the app on that device.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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