Roku mobile app

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Jaydawg
Newbie

Broken remote roku app not connecting tv not connected to Wi-Fi

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My sister broke my remote and i used to roku app for a while but now my tv says Unable to connect and gives me three options Network settings Restart and factory reset and i cant do anything to pick an option #rokuTv

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renojim
Community Streaming Expert

Re: Broken remote roku app not connecting tv not connected to Wi-Fi

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If you're TV isn't connected to your network, you can't use the mobile app.  If it has an Ethernet port, you may be able to connect it to your router with an Ethernet cable and go back to using the app.  Otherwise, you need a physical remote to do anything.  You can get a cheap universal remote that supports Roku TVs or Roku now sells a remote that works with all Roku TVs.

Roku TV Remote | Replacement Remote For Roku TV | Roku

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renojim
Community Streaming Expert

Re: Broken remote roku app not connecting tv not connected to Wi-Fi

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If you're TV isn't connected to your network, you can't use the mobile app.  If it has an Ethernet port, you may be able to connect it to your router with an Ethernet cable and go back to using the app.  Otherwise, you need a physical remote to do anything.  You can get a cheap universal remote that supports Roku TVs or Roku now sells a remote that works with all Roku TVs.

Roku TV Remote | Replacement Remote For Roku TV | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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