Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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App remote audio goes out

Can Roku tech please fix the audio problem from going out on the app when the screen on a cell phone is put to sleep.  I have to keep my screen displayed, otherwise I lose the audio after a few minutes.   Very annoying.   Happened to 2 different phones 

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Channel Surfer

Re: App remote audio goes out

It might not be the app's fault (for once).

Your device is probably utilizing its power saving features and suspending the app while the screen is off. 

Different brands of devices have different ways of accessing the menu where you can add an app to the exceptions list, but on Samsung devices it's as follows:

Long press the Roku app icon and then select app info.

From there, press the battery heading.

There will be three options, with one of them being "Unrestricted". This is the one you want.