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roku box version 3100X-Roku2XS no longer supports support Amazon Instant Video app

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My Roku box Model 3100X-Roku 2XS no longer supports Amazon Prime viewing on my TV.

I have done the latest updates insetting.  Still getting this warning.

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renojim
Community Streaming Expert

Re: roku box version 3100X-Roku2XS no longer supports support Amazon Instant Video app

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The only fix is to buy a new Roku.  The Roku 2 XS is very old and doesn't support many of the newer channels including Amazon Prime.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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renojim
Community Streaming Expert

Re: roku box version 3100X-Roku2XS no longer supports support Amazon Instant Video app

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The only fix is to buy a new Roku.  The Roku 2 XS is very old and doesn't support many of the newer channels including Amazon Prime.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: roku box version 3100X-Roku2XS no longer supports support Amazon Instant Video app

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It is Amazon Prime that dropped support for older Roku models like your 2XS, not the other way around.

Amazon announced in emails to Roku owners this fall that, effective November 1, 2021, their Prime Video would no longer support the following older Roku model numbers:

Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3050X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X

(The Xs or other letters at the end of the model number are distribution codes and are irrelevant for this issue.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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