Roku legacy products

[dgno248]

Hi Danny,

I also have a Legacy model Roku 2. I clicked on your profile, but I do not have an option to send you a PM. Is there anything I can do with this model, like trade it in, or something.

Thank you.

[RokuDanny-R · Accepted solution]

Greetings @dgno248 

Welcome to the Roku Community and thanks for posting regarding your old legacy Roku device.

Please be aware that the Roku 2 is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny

[TracyRocky]

I have a Roku 2 and I saw I can not access support for it.  I went to watch TV and there is no light anymore.  I tried changing remote batteries and plugged it into two different outlets.  I tried unplugging the cord to the tv as well.  There is no on or off or reset button on the rook device?   Is it just dead and time to throw away?

[renojim]

There were several "Roku 2" models and all are pretty old at this point.  All Roku devices have a reset button.  It's probably behind a pinhole requiring a paperclip or something similar to depress.  It's possible that the power adapter has died, but I'm not sure it's worth putting any money into.  If you have a compatible one from another Roku device, give it a try.  If no light comes on when you connect the power it's probably time for an upgrade.

https://my.roku.com/upgrade/
https://my.roku.com/offers

[cmu2010]

i have same problem.  Email. tumsar@gmail.com , I live clos eto Roku office in San Jose, Can i just exchange it ?  email me the options

[imoy10]

I need help with updating my Roku 2 device

[renojim]

@imoy10, there have been several "Roku 2" models.  What's the model number of yours?  If it's on the list at the following link under "Legacy models", it can no longer be updated.

Hardware specifications | Roku Developer

[imoy10]

it’s a 2720X model

[renojim]

@imoy10, sorry, updates are no longer available for that device.

[RokuArjiemar · Accepted solution]

Hello! @imoy10,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us about your Roku 2. We're pleased to assist, and in addition to @renojim's post. 

The device you are using can no longer support the most recent features.

This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream your current channels. However, you may lose access to some channels as those channel partners update.

If you haven't already upgraded your device, you should have received an email offering to purchase a new player at a discounted price.

Please check your inbox. We have sent you a private message to assist you further.

If you have any other questions or concerns, please let us know.

Regards,
Arjiemar