Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Cowgirl1NY
Level 7

Roku Premiere 3920X stop working

I've had this Roku Premiere Model 3920X for about 8 months attached to my old Hitachi Ultravision TV. It had been working fine, but now It's not working at all. I've changed batteries, changed the power cord to different outlets, pressed the reset button and did all the usual recommended procedures.  The Roku seems to be dead. Is it at the end of life?

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4 Replies
DBDukes
Level 16

Re: Roku Premiere 3920X stop working


@Cowgirl1NY wrote:

I've had this Roku Premiere Model 3920X for about 8 months attached to my old Hitachi Ultravision TV. It had been working fine, but now It's not working at all. I've changed batteries, changed the power cord to different outlets, pressed the reset button and did all the usual recommended procedures.  The Roku seems to be dead. Is it at the end of life?


It's certainly possible it's dead. However, do check the obvious stuff, just to be sure.

To which HDMI port is your Roku connected? And are you absolutely certain you have your TV input set to that port?

Have you tried connecting to a different HDMI port, in case it's actually your TV's HDMI port that's gone out?

What is the screen showing when you're on that HDMI input? Any message at all?

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Cowgirl1NY
Level 7

Re: Roku Premiere 3920X stop working

I’ve tried changing HDMI ports. Other devices work on these ports so I doubt it’s the port  I also tried it on another TV and it still doesn’t work  I believe it’s dead   I only had it about 8 months  short life span isn’t it  

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DBDukes
Level 16

Re: Roku Premiere 3920X stop working


@Cowgirl1NY wrote:

I’ve tried changing HDMI ports. Other devices work on these ports so I doubt it’s the port  I also tried it on another TV and it still doesn’t work  I believe it’s dead   I only had it about 8 months  short life span isn’t it  


Very unexpected. I have a Roku device that's 8 years old that is still running. What you're experiencing is not normal.

Get your receipts and start a warranty replacement for the device. https://support.roku.com/article/208757058

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premiere 3920X stop working

@Cowgirl1NY

Thanks for the posts and updates.

I have passed along your information to our Support team to see what assistance they can offer. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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