Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Cowgirl1NY
Level 8

Roku Premiere 3920X stop working

I've had this Roku Premiere Model 3920X for about 8 months attached to my old Hitachi Ultravision TV. It had been working fine, but now It's not working at all. I've changed batteries, changed the power cord to different outlets, pressed the reset button and did all the usual recommended procedures.  The Roku seems to be dead. Is it at the end of life?

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DBDukes
Community Streaming Expert

Re: Roku Premiere 3920X stop working


@Cowgirl1NY wrote:

I've had this Roku Premiere Model 3920X for about 8 months attached to my old Hitachi Ultravision TV. It had been working fine, but now It's not working at all. I've changed batteries, changed the power cord to different outlets, pressed the reset button and did all the usual recommended procedures.  The Roku seems to be dead. Is it at the end of life?


It's certainly possible it's dead. However, do check the obvious stuff, just to be sure.

To which HDMI port is your Roku connected? And are you absolutely certain you have your TV input set to that port?

Have you tried connecting to a different HDMI port, in case it's actually your TV's HDMI port that's gone out?

What is the screen showing when you're on that HDMI input? Any message at all?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Cowgirl1NY
Level 8

Re: Roku Premiere 3920X stop working

I’ve tried changing HDMI ports. Other devices work on these ports so I doubt it’s the port  I also tried it on another TV and it still doesn’t work  I believe it’s dead   I only had it about 8 months  short life span isn’t it  

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DBDukes
Community Streaming Expert

Re: Roku Premiere 3920X stop working


@Cowgirl1NY wrote:

I’ve tried changing HDMI ports. Other devices work on these ports so I doubt it’s the port  I also tried it on another TV and it still doesn’t work  I believe it’s dead   I only had it about 8 months  short life span isn’t it  


Very unexpected. I have a Roku device that's 8 years old that is still running. What you're experiencing is not normal.

Get your receipts and start a warranty replacement for the device. https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premiere 3920X stop working

@Cowgirl1NY

Thanks for the posts and updates.

I have passed along your information to our Support team to see what assistance they can offer. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jaschicago
Level 8

Re: Roku Premiere 3920X stop working

I bought one of these this past March.  I had noticed it was heating up.  Yesterday, it refused to recognize any wifi signals.  Usually mine as well as some nearby signals pop up.  Tried unplugging device and rebooting wifi, nothing.  All other devices, computer and iPhone can find my wifi but not this one and it recognized the signal just a few days prior, when I last had the tv on in that room. And good luck finding any customer service since this is probably a device issue and not something the community board can help will.  It didn't even last to 4 months.

Cowgirl1NY
Level 8

Re: Roku Premiere 3920X stop working

My issue was resolved rather quickly. I received an immediate response from the Roku tech and they Must have deemed my unit defective. The sent me a return authorization to send my defective unit back and I received a replacement within 10 days.  I was really impressed given the negative reviews I read. I say give them a chance. I must add that trying to get anyone on the phone was impossible. 

atc98092
Community Streaming Expert

Re: Roku Premiere 3920X stop working

Certainly not normal for it to die so soon. I too have a Roku player about 8 years old that still works, although I rarely use it. It simply isn't capable of running the latest channels. My 3920 is working fine, and I've had it a year or so. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
jaschicago
Level 8

Re: Roku Premiere 3920X stop working

I just tried hooking up my old Roku where the problem is and it found my WiFi but said the signal is too weak. The other two Roku sand the Roku tv are fine. The problem child was fine on the weekend until yesterday

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tswartly
Level 7

Re: Roku Premiere 3920X stop working

2 Roku Premiere 3920x stopped working on same day??????  How is that possible?  Did Roku change something in their (non) support of this model?  I tried every possible work around and fix suggested on these message boards and YouTube.  Nothing!  So what do you do next?  Go to Best Buy and buy a new one.  After start-up, worked right away.  It was like the Roku Premiere just couldn't find my wifi, why all of a sudden?  Wish I didn't have to spend the money to get a newer version of the same Roku.  This one better work forever....

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