Channel TKO WBC, direct publishing account with video feed. Channel was published yesterday and I can see that 11 videos we're ingested successfully yesterday and today. However when I pull up the channel there aren't any videos displayed.
Are you using 'tags'? And did you include those tags into the respective Categories section of the Dashboard? (Its in the submission process with Branding, Feed url, Monetization etc)
No, I did select "Sports" as the category in vimeo and again in roku but I didn't add any tags. Would that prevent the videos from displaying on our channel?
So I went through all the channel attributes that are added when creating or updating and there is no option for tags, only categories. I did see that I had English and Spanish selected for language and in vimeo only English was selected. So I removed Spanish and left only English and updated.
Any you could check channel on your roku would be greatly appreciated. TKO WBC
I took a look at your feed file. The 'releaseDate' for all items does not conform to the Roku specification. I'm not sure if that's enough to invalidate your feed file.
Secondly, since you do not define Categories within your feed file, make sure that you defined one or more Categories in the Developer portal that include the tag 'sports' since that's the tag you used in the feed file.
Lastly, keep in mind that once you make a change to your feed file, it may take upwards of 6+ hours for Roku to update your channel.
I appreciate the help you guys have given me, I got a lot of people breathing down my neck waiting for this to go live. I will be checking roku again shortly to see if videos are showing.
Within the Vimeo account I had to select a category on the tv app page and I choose Sports. I also choose sports as the category within the category tab when working through all the app attributes before you select preview and publish.
I can see in the feed that it includes this: "genres":["sports"],"tags":["sports"],.
One thing that I did notice and I've corrected and republished was that I had selected two languages English and Spanish and when setting up app in Roku and in Vimeo I only had English selected. I corrected and republished. Otherwise I've looked over everything so many times and I can confirm category sports is listed.