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Level 7

Video link showing on preview but no video on device

The video and background shows on my preview on the developer's page but when i go to the channel on the roku device it just shows the background. no video. No selection nothing. Just the background. All of my sections to complete are checked. I tried this with a mrss feed as well as a json feed and still the exact same issue. Has anyone else encountered this and could give some direction?

Thanks,
David
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5 Replies
Highlighted
Level 12

Re: Video link showing on preview but no video on device

Sounds like a problem in your feed file. If I were to guess, I'd check for a valid category for your video. Post your feed file if you want further inspection.
FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ https://github.com/rrirower. No programming knowledge required.
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Highlighted
Level 7

Re: Video link showing on preview but no video on device

I have a similar issue. My preview shows a list of videos, but the channel has about and search links that don't work. I checked my categories they seem to be fine.

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Highlighted
Level 7

Re: Video link showing on preview but no video on device

I have a feed url from Vimeo. How do I find feed file?

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Highlighted
Level 7

Re: Video link showing on preview but no video on device

I'm encountering the same issue, on preview looks good, the Feed Status is not returning any error but on the Roku device I can see only the "empty" channel, just the basic template.

Bellow is the json script, maybe it can help, there are two channels and two categories (movie and children):

{
"lastUpdated": "2020-04-26T12:13:40+00:00",
"providerName": "Hedex TV",
"language": "en-US",
"liveFeeds": [
{
"id": "b57fa05f3a4243c38905bae8bd9f4f02",
"title": "Spydar TV",
"content": {
"dateAdded": "2020-04-25T21:03:57+00:00",
"videos": [
{
"url": "https://xxxxxxxxxxx/xxxxx/xxxxxxxx/xxxxxxxxxxxxxx/playlist.m3u8",
"quality": "SD",
"videoType": "HLS"
}
],
"duration": 86400
},
"thumbnail": "https://www.hedex.tv/uploads/images/clip_428_1587822158_poster.png",
"brandedThumbnail": "https://www.hedex.tv/uploads/images/clip_428_1587822158_poster.png",
"shortDescription": "Spydar Tv classic movies",
"longDescription": "On Spydar Tv you can watch your favorite classic movies",
"tags": [
"movie"
],
"rating": {
"rating": "UNRATED",
"ratingSource": "MPAA"
},
"genres": [
"action",
"adventure",
"crime",
"drama",
"romance"
]
},
{
"id": "12d30d6eca7a44dfac4cdfefcb1c547f",
"title": "Kartoon Circus",
"content": {
"dateAdded": "2020-04-25T21:07:23+00:00",
"videos": [
{
"url": "https://xxxxxxxxxxxxx/xxxx/xxxxxxxx/xxxxxxxxx/playlist.m3u8",
"quality": "SD",
"videoType": "HLS"
}
],
"duration": 86400
},
"thumbnail": "https://www.hedex.tv/uploads/images/clip_431_1587830947_poster.png",
"brandedThumbnail": "https://www.hedex.tv/uploads/images/clip_431_1587830947_poster.png",
"shortDescription": "Kartoon Circus",
"longDescription": "Kartoon Circus where you can watch classic cartoons",
"tags": [
"cartoon"
],
"genres": [
"children"
]
}
],
"categories": [
{
"name": "Movie",
"query": "movie",
"order": "most_recent"
},
{
"name": "Cartoon",
"query": "cartoon",
"order": "most_recent"
}
]
}

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Highlighted
Level 7

Re: Video link showing on preview but no video on device

I'm encountering the same situation, on preview looks good, but on the Roku device it won't show anything but the Search and the About menu which are both "dead". 

For information purposes I am showing bellow my Json script, maybe it could be helpful if the problem really is on my side.  The Feed Status check didn't returned any error. 

{
"lastUpdated": "2020-04-26T12:13:40+00:00",
"providerName": "Hedex TV",
"language": "en-US",
"liveFeeds": [
{
"id": "b57fa05f3a4243c38905bae8bd9f4f02",
"title": "Spydar TV",
"content": {
"dateAdded": "2020-04-25T21:03:57+00:00",
"videos": [
{
"url": "https://xxxxxxxxxxx/xxxxxxx/xxxxxxxx/xxxxxxxxxxxxxxxxxxx/playlist.m3u8",
"quality": "SD",
"videoType": "HLS"
}
],
"duration": 86400
},
"thumbnail": "https://www.hedex.tv/uploads/images/clip_428_1587822158_poster.png",
"brandedThumbnail": "https://www.hedex.tv/uploads/images/clip_428_1587822158_poster.png",
"shortDescription": "Spydar Tv classic movies",
"longDescription": "On Spydar Tv you can watch your favorite classic movies",
"tags": [
"movie"
],
"rating": {
"rating": "UNRATED",
"ratingSource": "MPAA"
},
"genres": [
"action",
"adventure",
"crime",
"drama",
"romance"
]
},
{
"id": "12d30d6eca7a44dfac4cdfefcb1c547f",
"title": "Kartoon Circus",
"content": {
"dateAdded": "2020-04-25T21:07:23+00:00",
"videos": [
{
"url": "https://xxxxxxx/xxxxxx/xxxxxx/xxxxxxxxxxxxxxxxxx/playlist.m3u8",
"quality": "SD",
"videoType": "HLS"
}
],
"duration": 86400
},
"thumbnail": "https://www.hedex.tv/uploads/images/clip_431_1587830947_poster.png",
"brandedThumbnail": "https://www.hedex.tv/uploads/images/clip_431_1587830947_poster.png",
"shortDescription": "Kartoon Circus",
"longDescription": "Kartoon Circus where you can watch classic cartoons",
"tags": [
"cartoon"
],
"genres": [
"children"
]
}
],
"categories": [
{
"name": "Movie",
"query": "movie",
"order": "most_recent"
},
{
"name": "Cartoon",
"query": "cartoon",
"order": "most_recent"
}
]
}

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