Roku Direct Publisher

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Reymahn
Level 7

Roku cannot ingest our videos

Our channel has been working great since we launched (about 6 months ago) Now all of a sudden Roku cannot ingest our new videos, we get an error: No valid items were found in the feed 
65 items have error: Thumbnail could not be downloaded.
We are a wordpress site ibtv.us and use WP Smart plugin. Went though support and all is good with WP Smart and our cdn host. Our internet provider is Comcast and I get nowhere with their support. Anyone familiar with this error and can help give some guidance?
Any help would be appreciated. 
Thank you all.
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2 Replies
Baradanikto
Level 9

Re: Roku cannot ingest our videos

It would be helpful to see your feed file.
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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rovidx_media
Level 7

Re: Roku cannot ingest our videos

I probably mentioned this in support but did you enable Jetpack and the speed up images function?

WP hosts are notorious for blocking hot-linking.
Use Wordpress to power your Roku Direct Publisher (& other platforms) -> https://rovidx.com
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