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Channos
Level 7

Roku Express playback problems with 1080p videos, black screen, continuous loading

1080p videos in our channel (NET Nebraska) will not play on ROKU Express devices (failures occur on a 3930 Roku Express and 3931RW Roku Express+). The videos will play on Roku Ultra & Streaming Stick+ but on Roku Express devices there is only a black screen or continuous "loading" message,

To recreate, please visit our channel on a Roku Express and try to play the one of these videos in our featured row: "Great Plains Rail Tales", "Behind The Scenes at Antiques Roadshow Omaha", "The Land Will Outlive Us All", "And The Floods Came"

We have several videos in our feed that only have a 720p version and those play fine on ROKU Express but a majority of the videos in our feed have a 1080P version as well and none of those videos will play on the Express.

Here is a snippet from our feed that includes a 1080p video:

{"id":"50010910","title":"Super Sophomores","content":{"dateAdded":"2020-01-29T17:48:20.975210+00:00","videos":[{"url":"https://d34oa379y8jhb4.cloudfront.net/NETVOD/480/50010910.mp4","quality":"SD","videoType":"MP4"},{"url":"https://d34oa379y8jhb4.cloudfront.net/NETVOD/720/50010910.mp4","quality":"HD","videoType":"MP4"},{"url":"https://d34oa379y8jhb4.cloudfront.net/NETVOD/1080/50010910.mp4","quality":"FHD","videoType":"MP4"}],"captions":[{"url":"http://d1vmz9r13e2j4x.cloudfront.net/NET/misc/50010910.srt","language":"en-US","captionType":"CLOSED_CAPTION"}],"duration":232,"trickPlayFiles":[{"url":"https://d1vmz9r13e2j4x.cloudfront.net/NET/bif/50010910-fhd.bif","quality":"FHD"},{"url":"https://d1vmz9r13e2j4x.cloudfront.net/NET/bif/50010910-hd.bif","quality":"HD"},{"url":"https://d1vmz9r13e2j4x.cloudfront.net/NET/bif/50010910-sd.bif","quality":"SD"}],"language":"en-US","adBreaks":[]},"thumbnail":"http://d1vmz9r13e2j4x.cloudfront.net/NET/images/50010910_1080.jpg","shortDescription":"Meet the group of sophomores that are leading a young 2019-2020 Nebraska Women's Basketball team.","releaseDate":"2020-01-29T17:48:20.975210Z","longDescription":"Meet the group of sophomores that are leading a young 2019-2020 Nebraska Women's Basketball team.","tags":[],"genres":["sports"]}

Here are our encoding specifications:
Video Codec: H264 - MPEG-4 AVC (part 10), 1920x1080, 30fps
Audio Codec: MPEG AAC Audio (mp4a), 48000hz, 32bit

We opened a ticket with Roku support a few months ago and it was forwarded to their engineering team but the problem persists. Anyone have any advice?

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5 Replies
AaronMSpelling
Level 12

Re: Roku Express playback problems with 1080p videos, black screen, continuous loading

hi @Channos  maybe if would post you question in a  part of the forum like : https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/bd-p/audio-video

maybe someone could help out , this part is for developers ( who develop channels) 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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Channos
Level 7

Re: Roku Express playback problems with 1080p videos, black screen, continuous loading

Thanks Aaron -- I've reposted as you suggested. Also, we have decided to temporarily remove the 1080p videos from our feed so Roku Express owners can watch all of our videos. 

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AaronMSpelling
Level 12

Re: Roku Express playback problems with 1080p videos, black screen, continuous loading

@Channos  you can always have multiple version fro the same video in your feed  like HD , FHD , 4K  , in that case everyone will be served the best version their device can handle Smiley Happy

so i wouldn't remove  , i'd add HD versions for the same videos now you have only in FHD. Smiley Happy  i would want more content no less.

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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AaronMSpelling
Level 12

Re: Roku Express playback problems with 1080p videos, black screen, continuous loading

@Channos   i just noticed the "continuous loading" part , that might very well be from your video hosting. maybe they cannot provide "enough" power .....

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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Channos
Level 7

Re: Roku Express playback problems with 1080p videos, black screen, continuous loading

We would love to include the 1080p (FHD) videos in our feed. Unfortunately, anyone with a Roku Express couldn't watch our videos if the 1080p versions were included. We received several complaints from Roku Express owners so we decided to remove the 1080p videos for the time being. Hopefully a future update to the Roku Express will make our 1080p videos work on them and we can put them back in our feed.

It isn't our video host. We use AWS and I have tested this with a fiber connection in the same household using a Roku Ultra, Streaming Stick +, and Express. The 1080p videos play fine on all my devices except the Express. 

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