Does anyone know what IP address ROKU accesses DirectPublisher feeds from? We need to open our CloudFlare firewall to ROKU but have no idea where to find the IP info.
The issue we are trying to resolve is that the feed is bombing on ingestion. The error says "Thumbnail could not be downloaded." If I upload the image to a different domain (without CloudFlare) the ingestion is good.
What is ironic is that the srt file we upload for closed captions has no problems and is hosted on the same domain that ROKU can't download the images from. I don't know why image files should work any differently than closed caption files as far as access is concerned.
I'm having this same issue with WP Engine. They see a 403 error on their end when Roku attempts to get the thumbnail. That's interesting about the srt file, you'd think it would bomb out on both. I might try contacting Roku support and see if it's an issue on their end, as I'm not sure what else to do at this point.