I'm not sure that email applies to Direct Publisher channels. And, even if it did, most channel developers use a service that would not allow them to make the necessary changes to correct the issue.
More importantly is the ominous response I received from Roku Pam regarding an open issue I have with testing feed files before they become public. Her response:
...but, I have submitted several bugs in the last few weeks that could be related to the issues you're seeing. I'm working with that engineering team this week to see when the issue can be resolved.
The "several bugs" comment has me concerned. Once again, there appears to be a host of outstanding bugs/issues on the DP platform.
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating
BIF (Trick Play) files,
Roku (MRSS, JSON) feed files, and
FireTV feed files @
GitHub/rrirower.