Did the problem come back?
In my test channel, when I do a "preview" from the panel (roku web), the screenshot shows the thumbnails and categories.
But if I enter the channel on my roku device (it is not yet published, I install the test channel using the code provided by roku), it shows the presentation screen, the logo and only 2 icons: (search and information).
yep the bug is still there , randomly , some regions , some channels , some time ......... and the answer from Roku is the same
they know about the issue
they are working on it
they will update you ........
I'm having this exact problem. Is the bug solved if you just go straight to publish the channel?
EDIT: After publishing, my channel is now working.
Same problem, wasted a whole day on this.
It should not be necessary to publish (waiting 2 weeks!?) just for testing purposes.
Extremely frustrating for new developers who want to quickly integrate.
I am having the same issue here. Unpublished channel, feed status shows no errors, preview works, but no videos show in the channel on Roku device. This seems it has been an issue for over a year!! How has this not been fixed yet?? Are there any workarounds besides publishing the channel? I actually do not want to publish because I intend to keep my channel private and unpublished.
> it shows the presentation screen, the logo and only 2 icons: (search and information).
The same for my test unpublished channel.
just got from support:
Our engineering team has deployed a fix for several channels that were only seeing a Search and About icon in their Direct Publisher channels. However, we are not sure if this particular fix addressed all the issues reported over the last few weeks due to the wide variety of channel reporting this issue.
But still all the same.