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Level 7

Error: Required video URL is unreachable

Hi! We have been humming along for years and now all of a sudden, every video URL is unreachable. We have spot tested a few links and do not see anything wrong. We have read some other posts out here that state it will either correct itself or that it is some permissions. We are at a complete loss of how to fix this. Any help would be most appreciated. Thx!

Feed: https://rokuwebapi.azurewebsites.net/api/main/profile

Feed Issue.PNG

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13 Replies
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Level 11

Re: Error: Required video URL is unreachable

@moflaherty13  if you use vimeo as your video host  - it will correct itself once Roku or vimeo figure out what is going on.

 

Building a TV Channel can be easy … if you have a right tool ===>> Self Hosted - http://4all.pw/go/tvboss/ In the Cloud - http://4all.pw/go/rokufire/
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Level 7

Re: Error: Required video URL is unreachable

I have seen that one time before and yes, it did seem to correct itself. Do I need to report something to someone? This has been this way for too long Smiley Happy

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Level 11

Re: Error: Required video URL is unreachable

A few of us notified Roku's Partner Success & they said they're 'looking into it'.  Seemed genuine but with all that's going on & quarantining etc, who's to say how much ability they have to address it, as well as the standard 'how big an issue is this really for them'?  (Meaning, could take a few more days or so)

 

For what its worth, I believe most of us its been about a week. Hopefully yours hasn't been longer when you say "This has been this way for too long". Its understandable if thats too long for you. For me not sure what'll shock me anymore with this. They had a blackout for what, 6 weeks from Thanksgiving to NYE without bothering to post about it onto the boards. Now, once again, 3months later here we are.

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Level 9

Re: Error: Required video URL is unreachable

I have the same message (url is unreachable) for feeds that were working fine before.  A week is way too long for tech response on this and no update /ETA for resolution.  Seems kinda whack.

 

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Level 9

Re: Error: Required video URL is unreachable

Trying pcloud rather than vimeo.  I was told to use the Public Folder and "direct link".  Waiting for Roku to refresh the Feed Status.  

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Level 9

Re: Error: Required video URL is unreachable

Pcloud worked, my feeds are working now and the channel is working again.  Short term solution until Vimeo and Roku get their act together ....

 

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Level 8

Re: Error: Required video URL is unreachable

Hi @Trigold 

to have access to the direct link to put on roku, do you have to be a subscriber? or to use the free 10gb plan, I didn't find the direct link.

thank you

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Level 11

Re: Error: Required video URL is unreachable

@luiznicolau you need to have payed plan. Also you need to place all the videos you want to use on Roku in the folder called Private Folder. 

Building a TV Channel can be easy … if you have a right tool ===>> Self Hosted - http://4all.pw/go/tvboss/ In the Cloud - http://4all.pw/go/rokufire/
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Level 9

Re: Error: Required video URL is unreachable

@luiznicolau - Yes, had to sign up for a plan. It defaults to an expensive plan, but there is a 1 year plan with 2 TB that is around US$95+/- .  

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