Hi! We have been humming along for years and now all of a sudden, every video URL is unreachable. We have spot tested a few links and do not see anything wrong. We have read some other posts out here that state it will either correct itself or that it is some permissions. We are at a complete loss of how to fix this. Any help would be most appreciated. Thx!
@moflaherty13 if you use vimeo as your video host - it will correct itself once Roku or vimeo figure out what is going on.
I have seen that one time before and yes, it did seem to correct itself. Do I need to report something to someone? This has been this way for too long
A few of us notified Roku's Partner Success & they said they're 'looking into it'. Seemed genuine but with all that's going on & quarantining etc, who's to say how much ability they have to address it, as well as the standard 'how big an issue is this really for them'? (Meaning, could take a few more days or so)
For what its worth, I believe most of us its been about a week. Hopefully yours hasn't been longer when you say "This has been this way for too long". Its understandable if thats too long for you. For me not sure what'll shock me anymore with this. They had a blackout for what, 6 weeks from Thanksgiving to NYE without bothering to post about it onto the boards. Now, once again, 3months later here we are.
I have the same message (url is unreachable) for feeds that were working fine before. A week is way too long for tech response on this and no update /ETA for resolution. Seems kinda whack.
@luiznicolau you need to have payed plan. Also you need to place all the videos you want to use on Roku in the folder called Private Folder.