Direct Publisher not accepting my 800x450 image: Please help
This is frustrating. I have a 800x450 image and when I try to validate my JSON feed, I get the error 1 item has an error: Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format.
It is the only thing stopping me from being able to publish my channel.
I do not understand why the image is constantly rejected if I have the correct dimensions. Does anyone know why this is happening and how to solve it?
WordPress Interface to Manage Roku Direct Publisher TVChannelPress.com
Re: Direct Publisher not accepting my 800x450 image: Please help
Maybe it's checking if the resolution is greater than 800 x 450. Try 816 x 459. Or it could be an issue with a transparency mask/alpha if it's PNG - make sure the alpha isn't making the actual image smaller?