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Baradanikto
Level 9

Bewildered....

...by the short sightedness of Roku.  I've been struggling with updating a test channel for a few days now.  I contacted partner success and receive this:

"Thank you for reaching out to Partner Success. We do not have the resources to attend to issues with test channels. If your public, production channels are not working, please let us know and we will address those issues."

It seems to me that supporting channel developers through the channel creation/update process is something that would benefit Roku.  I assume that part of their revenue model is collecting ad revenue from the many channels that get published.  So, it should follow that helping more developers to get channels up and running is directly related to the amount of ad revenue they can collect.  Denying help to channel developers because their channel is in "test" seems counter-productive.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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Baradanikto
Level 9

Re: Bewildered....

To be fair, after experiencing more problems with an unpublished channel, I was able to document my problems to the satisfaction of Partner Success to convince them to look into the problems.

The moral of the story is don't give up.  Document your problem and present it to Partner Success.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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