Roku Direct Publisher

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hanste
Level 7

Direct Publisher Channel Verified but on device no content shows

Please help!  My new direct publisher channel verified correctly, and I can preview the channel.  However, on my connected device the channel shows, but no content - only a search icon.  

I would appreciate any advise.

Kind regards

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5 Replies
mosafer
Level 9

Re: Direct Publisher Channel Verified but on device no content shows

If it is only a search icon, not with an "i" icon (for info), It may be part of a big new update bug. I think it will happen if you are outside of the US. Please contact https://partnersuccess.roku.com and submit a request. 

Please note that you need to set proper categories in your feed or your control panel. 

 

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hanste
Level 7

Re: Direct Publisher Channel Verified but on device no content shows

Thank you. My categories are correct - they show up on the preview function. Can I revert to an older firmware if there is an update bug outside the US?

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mosafer
Level 9

Re: Direct Publisher Channel Verified but on device no content shows

I don't think so. If you are updated you have been doomed forever Smiley Wink

Contact them with partner success.

 

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podworx
Level 7

Re: Direct Publisher Channel Verified but on device no content shows

I'm having this same problem w/ a new channel.

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mosafer
Level 9

Re: Direct Publisher Channel Verified but on device no content shows

IS your testing Roku using Firmware Ver 9.2? I think V9.1 is the problem. 

 

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