Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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B_Demattio
Level 7

Roku TV stuck on red start up screen

I have a TCL Roku TV I haven’t even had it for a year, tv worked perfectly fine last night we even rented a movie from roku channel. Went to watch it today & at first when I clicked on Netflix the remote made the nose to confirm I clicked it but it wouldn’t open. It did nothing for at least 2 minutes. Then it told me I wasn’t connected to the internet. I tried to test my connection the first time it kicked me out I tried again it connected to the wireless but wouldn’t connect to the actual internet a screen came up telling me to reset my internet or restart the tv. I know my internet was fine because my phone is connected to my WiFi so I chose to reset the tv. It started to reset then the screen went black the red start up screen then came on & it’s been stuck on that screen for about an hour. I had looked online & saw people mention holding down the reset button by the HDMI ports, I tried that & nothing turned off but came right back to the red screen. I had then saw people saying they needed to unplug any HDMI cords that were plugged into the tv then reset it so I unplugged both of my HDMI cords & held the reset button for 30 seconds & still nothing. It’s just on the red screen. Any idea of how to fix this?? Thank you in advanced! 

5 Replies
schi1192
Level 7

Re: Roku TV stuck on red start up screen

Having the same issue right now.  Stuck at tcl roku 4kHdr start screen

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C_I
Level 12

Re: Roku TV stuck on red start up screen


@B_Demattio wrote:

I have a TCL Roku TV I haven’t even had it for a year, tv worked perfectly fine last night we even rented a movie from roku channel. Went to watch it today & at first when I clicked on Netflix the remote made the nose to confirm I clicked it but it wouldn’t open. It did nothing for at least 2 minutes. Then it told me I wasn’t connected to the internet. I tried to test my connection the first time it kicked me out I tried again it connected to the wireless but wouldn’t connect to the actual internet a screen came up telling me to reset my internet or restart the tv. I know my internet was fine because my phone is connected to my WiFi so I chose to reset the tv. It started to reset then the screen went black the red start up screen then came on & it’s been stuck on that screen for about an hour. I had looked online & saw people mention holding down the reset button by the HDMI ports, I tried that & nothing turned off but came right back to the red screen. I had then saw people saying they needed to unplug any HDMI cords that were plugged into the tv then reset it so I unplugged both of my HDMI cords & held the reset button for 30 seconds & still nothing. It’s just on the red screen. Any idea of how to fix this?? Thank you in advanced! 


        Keep in mind, the Roku Channel and Netflix are two different things.  If you want to watch something on the Roku Channel, it's generally free unless you watch something from one of the premium subscription channels available from the Roku Channel. If you ware trying to watch something from Netflix, then take it up with Netflix. Roku doesn't own or have any responsibility for Netflix or any other channel that pays Roku to be on the platform. If it is a problem with the TV, then go to settings> system.system reset and see if that solves your problem. 

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C_I
Level 12

Re: Roku TV stuck on red start up screen


@schi1192 wrote:

Having the same issue right now.  Stuck at tcl roku 4kHdr start screen


   Try going to settings>system>system reset

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schi1192
Level 7

Re: Roku TV stuck on red start up screen

I unplugged the tv for 30 secs and plugged it back in and turned it on, and it eventually started

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Karl1014
Level 7

Re: Roku TV stuck on red start up screen

I can’t do anything. Stuck on red screen. Can’t get to settings or anything else.  I’ve disconnected the power. I’ve held the reset button on the side with a paper clip. When powered back on stays on red screen. 

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