Features, settings & updates

[gemmagarcia]

Hi, I just got a #Roku LE, and is not letting me add channels like Disney+, HBO max, and all of those, nothing but Netflix and Youtube, and I don't know how to do to add all the other things, and there's not even a search

[DieselTech]

Are you outside of the US? If so which country?

[gemmagarcia]

Yes I'm outside, Venezuela, and those channels are all available in my country without a VPN

[DieselTech]

I’m not sure but it it could be because your Roku is not supported in Venezuela. That is why you do not have a search menu also

[atc98092]

Unfortunately, just because a service is available in a specific country, it doesn’t mean it’s available on a Roku. Each channel has geographic limits set within the channel store, and Roku cannot override those settings. It’s up to the provider to allow their channel to be available in your country. 

[makaiguy]

If a particular channel is available in your region via other platforms but not on Roku, then it's likely the channel has not authorized Roku to enable it in your region. I would suggest you contact the channel about this directly.  Don't be surprised the front line people know nothing beyond the content of their own press releases and do not understand that Roku is following the restrictions placed by their own service when their app was  submitted to Roku.