Help

Roku Developer Program

Developers and content creators—a complete solution for growing an audience directly.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
zachbarnes
Level 7
‎02-08-2022 10:38 PM

What if the Customer's Email is different in Roku versus our system (On-device authentication)

We have a website where we sell sub-subscriptions. Now we are updating our channel to no longer use the "rendezvous" registration method.

When our users try to authenticate in the Roku channel, and we request the Customer email address from their Roku account...what if that email does not match our system?

Can we redirect them back to the website at this point so they can enter their Roku email address onto their account in our system so we can make the match?

0 Kudos
Reply
2 REPLIES 2
roAmanda
Roku Employee
Roku Employee
‎02-09-2022 10:52 AM

Re: What if the Customer's Email is different in Roku versus our system (On-device authentication)

When you use RFI, the first modal that pops up is an option for the customer to use the email you have imported or to opt out of doing so and use the email of their choosing. This allows the user to sign in with their existing account email address if they have one.

You should not redirect users to your website.

0 Kudos
Reply
zachbarnes
Level 7
‎02-09-2022 11:10 AM

Re: What if the Customer's Email is different in Roku versus our system (On-device authentication)

Ok, thank you! Since that email address would not be verified, it would be acceptable at that point to show a dialog to allow them to enter their password to authenticate?

0 Kudos
Reply