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M28 · ‎12-05-2023

I can't develop any channels because I keep getting this an error message.

There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information.

I've tried different browsers, and times of the day, etc. Nothing is working. Is anyone else having this issue and has it been fixed or are you still waiting?

renojim · ‎12-05-2023

Where are you getting that message? In the developer Dashboard?

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M28 · ‎12-05-2023

Yes, I went to the dashboard and the option for "MY CHANNEL" to make a new one was gone. I looked up some tutorials and they had links to click on to go directly to that area and it kept coming up error. Not sure what's going on.

renojim · ‎12-05-2023

It's working for me, so it's not universal. Are you in the US? All I can suggest is to try your luck with Partner Success - https://partnersuccess.roku.com/

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There was an error retrieving channel information. Anyone else getting this?

Re: There was an error retrieving channel information. Anyone else getting this?

Re: There was an error retrieving channel information. Anyone else getting this?

Re: There was an error retrieving channel information. Anyone else getting this?