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Subscription causing issues on day of renewal

So I've been experiencing this issue on my channel using the subscription model as found on the example on the git repo.

On the day of their subscription renewal, users are prompted with the subscription popup with the available subscription, even if they opted for recurring billing with their initial subscription. If they proceed to select a sub option on the popup there will be a payment error shown and then they are kicked out of the channel.

24 hours after the subscription expiration and the recurring billing has processed the users are able to reaccess the channel. This only happens on the day of the subscription expiration.

Some help with what changes I need to make on the subscription code from the example source to make sure that recurring billing users don't get this inconvenient sequence of events.

Thanks.

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3 REPLIES 3
Mb20
Level 7

Re: Subscription causing issues on day of renewal

Me to renewed a subscription today on Paromount  I went through Roku payment , went to get my paromount plus , and it ask me to subscribe .  I am using it on Roku. 

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Re: Subscription causing issues on day of renewal

Sounds like Paramount is using the same subscription example code I am causing their users the same problem.

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Re: Subscription causing issues on day of renewal

@RokuJonathanD any ideas why the template model is causing this issue? I have numerous emails from subscribers that experience the same issue the day of their renewal but the next day everything is back to normal...

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