Roku Developer Program

[fortscan]

Hi,

We have been experiencing this problem since last friday. Private channels packaged and published since that day don't show at the channel lineup when trying to manually load them (linking URL with code, entering/exitint Channel Store manually).

We tested with 3 different Roku units, each with different accounts.

We also tested that private channels packaged/published prior to that date work without problems, and load almost instantly at the channel lineup.

Has anyone else experienced the same problem?

Would it be possible to get Roku's confirmation regarding the fact that they might be experiencing server issues, specifically for new private channels (packaged/published since last friday up to now)?

Thanks.

[renojim]

I just had a strange problem trying to update a private channel, but I don't know if it's related. I updated two channels, one of which was very old and the other was two weeks old. The older channel I already had on the box, but the newer one I had not added to this particular box yet. When I added the newer channel and entered and exited the Channel Store, the older channel updated, but the newer channel added the pre-updated version of the channel. I removed it and added it again with the same result. Then I uploaded the package again, but upped the version number and changed the Minimum Firmware Version to 3.0 b2128. Then when I entered and exited the Channel Store I got the updated version. Pretty weird.

-JT

[tensen]

Along with the issue I had an old version of a sideloaded channel appear on my channel lineup. While the newer version was already on the box as a a private channel and a normally sideloaded channel was still accessible. It was able to be removed via the *, which you usually can't do with a sideloaded channel.

[RokuKevin]

I'm not aware of any channel store outage.

--Kevin

[tensen]

Today those missing channels appeared after I left the channel store.

[fortscan]

Something definitely changed at Roku servers level since last friday.

For any new private channel (published after last friday), the "manual" channel lineup update procedure stopped working. In other words, even after trying several times to enter/exit Channel Store, the channel is NOT installed. The channel is then eventually installed after several hours (most are installed the next day).

This happens only to private channels published since last friday. We have tested and verified this with several channels and on several Roku DVPs.

Roku Team: could you please check this? It severly limits the capacity of developers to update channel code and see the updates in the published channels.

The steps to repeat the procedure are very simple: create any new private channel, publish it, access linking URL, then try to enter/exit Channel Store from the DVP, and you will notice that the channel is not installed.

Thank you.

[dynamitemedia]

The other day i had some issues with one of my private channels as well... in fact even the one i have in submission stage was taking a long time to show the updated version

[TheEndless]

I can confirm that I've also been having similar problems with updating private channels via the usual enter/exit channel store method. It's almost like the upload server and the channel store server are slow to sync. Maybe clock skew or something?

[RokuKevin]

This is a confirmed issue with the cache settings on our CDN. I will send a follow on post when we've resolved this. Until fixed, it should result in delays to the CDN being updated with new application additions and deletions.

Our target for a fix is by the end of the week.

--Kevin

[RokuKevin]

This is now resolved. You should now be able to publish your private channels and see them update on boxes within a few minutes.

--Kevin