
marcelo_cabral
Roku Guru
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02-25-2013
10:16 PM
Screenshot feature is freezing Roku
I'm trying to get the snapshots of a new channel using the "Utilities" and this is freezing my Roku HD (firmware 4.9 build 5061) anyone else with the same problem?
8 REPLIES 8

TheEndless
Channel Surfer
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02-26-2013
08:33 AM
Re: Screenshot feature is freezing Roku
Make sure you're trying to capture a screenshot with the box set to HD. Trying to take SD screenshots seems to crash the box.
My Channels: http://roku.permanence.com - Twitter: @TheEndlessDev
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
BradC
Binge Watcher
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02-26-2013
09:23 AM
Re: Screenshot feature is freezing Roku
yep, I can't take screenshots from either of my HDs either (same version same build), even though a HD is my primary dev roku, I have to take all my screenshots from an XS.
♦MiniGolf♦HangMan♦Brain Puck♦Retro Tennis♦BORK♦FLIP♦Pathogen♦Pathogen 2♦Shut the Box♦Birdie♦Logic♦Dots♦Pool♦küglo♦Bubble Wrap♦Trivia Channel♦Mancala♦Air Hockey♦Weather♦CAMERA♦Your Photos Screensaver♦Desert Beauty Screensaver♦Wild Lakes Screensaver♦

marcelo_cabral
Roku Guru
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03-05-2013
09:22 PM
Re: Screenshot feature is freezing Roku
"TheEndless" wrote:
Make sure you're trying to capture a screenshot with the box set to HD. Trying to take SD screenshots seems to crash the box.
I have it in HD but no good, still freezes. I have to use my Roku 1 to get the screenshots.

TheEndless
Channel Surfer
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03-05-2013
09:32 PM
Re: Screenshot feature is freezing Roku
"marcelo.cabral" wrote:"TheEndless" wrote:
Make sure you're trying to capture a screenshot with the box set to HD. Trying to take SD screenshots seems to crash the box.
I have it in HD but no good, still freezes. I have to use my Roku 1 to get the screenshots.
Yeah, I confirmed the same on my Roku HD. There was a bug in the not too distant past where the Roku 2 would crash if you tried taking an SD screenshot. I was thinking this was the same issue.
My Channels: http://roku.permanence.com - Twitter: @TheEndlessDev
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)

marcelo_cabral
Roku Guru
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03-11-2013
10:28 PM
Re: Screenshot feature is freezing Roku
Anyone from Roku can reply on this thread ?
It seems is a real issue with Roku HD firmware.
It seems is a real issue with Roku HD firmware.

RokuJoel
Binge Watcher
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03-12-2013
10:43 AM
Re: Screenshot feature is freezing Roku
I've now verified this to be the case on one of our hardware platforms and filed a bug report.
- Joel
- Joel

marcelo_cabral
Roku Guru
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03-12-2013
11:15 PM
Re: Screenshot feature is freezing Roku
"RokuJoel" wrote:
I've now verified this to be the case on one of our hardware platforms and filed a bug report.
- Joel
Thanks for the feedback Joel
EnTerr
Roku Guru
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01-06-2014
04:11 PM
Re: Screenshot feature is freezing Roku
Just ran into this issue today, so +1 on observed in the wild.
Snapshot utility kills Roku (2050, fw3.1), it reboots.
Partial image shows in the browser, browser reports it was 1280x720, seems de-interlaced (two copies of the image next to each other).
Snapshot utility kills Roku (2050, fw3.1), it reboots.
Partial image shows in the browser, browser reports it was 1280x720, seems de-interlaced (two copies of the image next to each other).