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marcelo_cabral
Level 9

Screenshot feature is freezing Roku

I'm trying to get the snapshots of a new channel using the "Utilities" and this is freezing my Roku HD (firmware 4.9 build 5061) anyone else with the same problem?
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8 REPLIES 8\
TheEndless
Level 10

Re: Screenshot feature is freezing Roku

Make sure you're trying to capture a screenshot with the box set to HD. Trying to take SD screenshots seems to crash the box.
My Channels: http://roku.permanence.com - Twitter: @TheEndlessDev
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
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BradC
Level 7

Re: Screenshot feature is freezing Roku

yep, I can't take screenshots from either of my HDs either (same version same build), even though a HD is my primary dev roku, I have to take all my screenshots from an XS.
♦MiniGolf♦HangMan♦Brain Puck♦Retro Tennis♦BORK♦FLIP♦Pathogen♦Pathogen 2♦Shut the Box♦Birdie♦Logic♦Dots♦Pool♦küglo♦Bubble Wrap♦Trivia Channel♦Mancala♦Air Hockey♦Weather♦CAMERA♦Your Photos Screensaver♦Desert Beauty Screensaver♦Wild Lakes Screensaver♦
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marcelo_cabral
Level 9

Re: Screenshot feature is freezing Roku

"TheEndless" wrote:
Make sure you're trying to capture a screenshot with the box set to HD. Trying to take SD screenshots seems to crash the box.

I have it in HD but no good, still freezes. I have to use my Roku 1 to get the screenshots.
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TheEndless
Level 10

Re: Screenshot feature is freezing Roku

"marcelo.cabral" wrote:
"TheEndless" wrote:
Make sure you're trying to capture a screenshot with the box set to HD. Trying to take SD screenshots seems to crash the box.

I have it in HD but no good, still freezes. I have to use my Roku 1 to get the screenshots.

Yeah, I confirmed the same on my Roku HD. There was a bug in the not too distant past where the Roku 2 would crash if you tried taking an SD screenshot. I was thinking this was the same issue.
My Channels: http://roku.permanence.com - Twitter: @TheEndlessDev
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
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marcelo_cabral
Level 9

Re: Screenshot feature is freezing Roku

Anyone from Roku can reply on this thread ?

It seems is a real issue with Roku HD firmware.
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RokuJoel
Roku Employee
Roku Employee

Re: Screenshot feature is freezing Roku

I've now verified this to be the case on one of our hardware platforms and filed a bug report.

- Joel
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marcelo_cabral
Level 9

Re: Screenshot feature is freezing Roku

"RokuJoel" wrote:
I've now verified this to be the case on one of our hardware platforms and filed a bug report.

- Joel


Thanks for the feedback Joel
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EnTerr
Level 11

Re: Screenshot feature is freezing Roku

Just ran into this issue today, so +1 on observed in the wild.
Snapshot utility kills Roku (2050, fw3.1), it reboots.
Partial image shows in the browser, browser reports it was 1280x720, seems de-interlaced (two copies of the image next to each other).
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