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stevesura
Newbie

Roku Videos not playing on new channel

I created a new channel recently using Kaltura as the host and I have been able to set the channel up and add videos no problem but every time I try to play a video it buffers for a second and then goes back to the channel home.

I read a similar issue Here but all of our videos are already in MP4 format so I am not sure what the fix might be.